---
title: General Terms and Conditions
date: 2026-05-04T13:35:00+02:00
author: admin
canonical_url: "https://moovrental.sk/en/vseobecne-obchodne-podmienky"
section: Univerzálne stránky
---
# General Terms and Conditions

 

 

 

 **GENERAL TERMS AND CONDITIONS FOR THE RENTAL OF MOTOR VEHICLES BY IKONY DC, s.r.o.**

**Operator and Contact Details**

**Operator:** IKONY DC s.r.o., Záhradnícka 6330/45, 929 01 Dunajská Streda  
**Company ID (IČO):** 52308464  
**Tax ID (DIČ):** 2121014401  
**VAT ID:** SK2121014401  
**Website:** [www.moovrental.sk](http://www.moovrental.sk)  
**E-mail:** <info@moovrental.sk>  
**Phone:** +421 948 904 265  
**Bank:** ČSOB banka, a.s.  
**IBAN:** SK66 7500 0000 0040 2893 5762  
**BIC/SWIFT:** CEKOSKBX

**Article 1: Introductory Provisions**

1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations between IKONY DC, s.r.o., as the lessor (hereinafter referred to as the “Lessor”), and any natural or legal person renting a motor vehicle from the Lessor (hereinafter referred to as the “Renter”). These GTC form an integral part of the Rental Agreement.
2. If the Renter is a natural person who, when entering into and performing the Rental Agreement, is not acting within the scope of their business or professional activity, the Renter shall be considered a consumer, and the relevant provisions of the Civil Code and consumer protection legislation shall apply to the legal relationship between the Lessor and the Renter.
3. If the Renter is an entrepreneur or legal entity and the rental is related to their business activities, the legal relationship shall be governed by the relevant provisions of the Commercial Code, the Rental Agreement and these GTC.

**Article 2: Documents and Conditions Required for Vehicle Rental**

1. The minimum age of the driver is 21 years, unless the Lessor expressly approves otherwise in writing in a particular case.
2. The driver must have held a valid driving licence for the relevant vehicle category for at least 2 years, unless the Lessor expressly approves otherwise in writing in a particular case.
3. When entering into the Rental Agreement, the following documents must be presented:

- an identity card or another valid identification document,
- a valid driving licence of the person who will drive the vehicle,
- for customers who are not Slovak nationals, the Lessor may require proof of residence issued no more than 3 months previously.

**Article 3: Obligations of the Lessor**

1. The Lessor shall provide the Renter with the vehicle in proper technical condition and with the equipment and documents necessary for its proper use.
2. The Lessor shall ensure that the vehicle has valid compulsory motor third-party liability insurance throughout the rental period. The scope of comprehensive insurance or any other supplementary insurance shall be governed by the insurance conditions applicable to the specific vehicle and the Rental Agreement.
3. The Lessor shall arrange the necessary servicing and repairs of the vehicle where the need for such servicing or repairs was not caused by the Renter.
4. If the vehicle requires repair while on the road, the Lessor shall provide the Renter with the necessary instructions for arranging the repair or transportation of the vehicle.
5. If a repair or service not caused by the Renter or a person authorised by the Renter to use the vehicle lasts longer than 48 hours, the Lessor shall, **subject to its current operational availability**, provide the Renter with a replacement vehicle of the same or a comparable category. If no such vehicle is available, the Lessor and the Renter shall agree on an appropriate solution.
6. The Lessor shall arrange the handling of insurance claims with the necessary cooperation of the Renter.

**Article 4: Obligations of the Renter**

**Use and Protection of the Vehicle**

1. The Renter shall use the vehicle properly, carefully and in accordance with its intended purpose, the Rental Agreement, these GTC and applicable laws. The Renter shall protect the vehicle against damage, loss, theft or misuse and shall properly secure the vehicle whenever it is left unattended.
2. The Renter shall reasonably monitor the technical condition of the vehicle, in particular the levels of operating fluids, the condition of the tyres and any warning messages displayed by the vehicle. If signs of a serious malfunction appear, the Renter shall, as appropriate, safely stop the vehicle and contact the Lessor without delay. **The Renter shall be liable in full for any damage caused or aggravated by failure to comply with this obligation.**
3. The Renter may not sublease the vehicle or use it for motor racing, competitions, speed testing, off-road driving, unauthorised towing or pushing, overloading, or any illegal or dangerous activity. In the event of a breach, the Renter shall pay a **contractual penalty of €1,000** and compensate the Lessor for any resulting damage and costs.
4. The vehicle may only be driven by the Renter, an additional driver specified in the Rental Agreement, or a person approved in advance by the Lessor. If the Renter is a legal entity or entrepreneur, the vehicle may also be used by its employees or other persons to the extent agreed with the Lessor. Use of the vehicle by an unauthorised person shall result in a **contractual penalty of €1,000**, in addition to compensation for any resulting damage.
    
    **Technical Modifications, Parts and Repairs**
5. The Renter may not, without the Lessor’s prior written consent, make any technical modifications or interventions involving the vehicle’s electronics, control units, electrical wiring, security system, bodywork, engine, chassis or other technical components, nor make permanent visual modifications or install equipment requiring intervention in the vehicle.
    
    In the event of an intentional unauthorised intervention or modification, the Renter shall restore the vehicle to its original condition at their own expense and pay a **contractual penalty of €2,000**. If the resulting damage and reasonably incurred costs of the Lessor exceed this amount, the Renter shall also pay the difference.
6. The Renter may not, without the Lessor’s prior consent, remove, replace, substitute or exchange any components, tyres, rims, electronic devices, equipment or accessories of the vehicle.
    
    If the Renter, or a person to whom the Renter has given access to the vehicle, intentionally steals, replaces or substitutes an original component or accessory, the Renter shall pay **the full price of the original component or accessory, including the costs of procurement, installation, programming and restoration of the vehicle to its original condition, as well as a contractual penalty of €1,000**. This shall not affect the Lessor’s right to claim compensation for any additional proven damage.
7. The Renter may only arrange or carry out repairs to the vehicle with the Lessor’s prior consent, except for an emergency intervention necessary to prevent imminent damage where it was objectively impossible to contact the Lessor. Arranging or carrying out an unauthorised repair shall result in a **contractual penalty of €500**.
    
    **Fuel, Tyres and Vehicle Operation**
8. The Renter shall use the correct type of fuel, operating fluids and charging method specified for the particular vehicle. In the event of incorrect refuelling, the Renter must not start the vehicle or continue driving and shall contact the Lessor without delay.
    
    If incorrect refuelling, the use of an unsuitable operating fluid or incorrect charging occurs due to the fault of the Renter or an authorised driver, the Renter shall reimburse all reasonably incurred costs of remedying the consequences, including in particular towing, fuel-system cleaning, diagnostics, servicing, repairs or replacement of damaged parts, as well as **proven loss of profit for the period during which the vehicle was objectively unavailable for rental.**
9. The Renter shall return the vehicle with the amount of fuel or state of charge agreed upon when the vehicle was collected. If the vehicle is returned with less fuel and the Lessor must arrange refuelling, the Renter shall pay **the actual cost of the fuel added plus a €20 refuelling service fee**, which covers, in particular, the trip to the filling station and the time required to refuel the vehicle.
10. The Renter shall be liable for damage to tyres, rims, the chassis or the underside of the vehicle caused in particular by hitting a kerb, pothole or other obstacle, driving with a damaged or deflated tyre, driving on unsuitable terrain or otherwise improperly using the vehicle.
    
    The Renter shall pay the cost of repairing or replacing the damaged part and any additional proven damage caused by continuing to drive the damaged vehicle. The Renter shall not be liable for normal wear and tear or a technical defect not caused by the Renter.
    
    **Accidents, Damage and Insurance**
11. The Renter shall immediately notify the Lessor of any road traffic accident, damage to the vehicle, vandalism, theft or other loss event and shall take reasonable measures to prevent further damage.
    
    The event must be appropriately documented, in particular by photographs, details of the other participants and vehicles and, where appropriate, an accident report. The police must be called whenever required by law or by the circumstances of the event, particularly in the event of personal injury, theft, vandalism, damage caused by an unknown person or a dispute concerning liability.
12. In the event of an insured loss, the Renter shall bear a deductible of **at least €300 and no more than 10% of the vehicle’s acquisition price**, depending on the conditions applicable to the specific vehicle and insurance claim. The Renter shall provide all necessary cooperation in the settlement of the insurance claim.
13. If the insurer reduces or refuses insurance compensation as a result of the Renter’s conduct or breach of obligations, particularly in cases involving alcohol or drugs, intentional conduct, use by an unauthorised driver or failure to comply with obligations relating to a loss event, the Renter shall **compensate the resulting damage in full, pay a contractual penalty of €1,000 and compensate the Lessor for proven loss of profit** arising in direct connection with the Renter’s conduct or breach of obligations.
    
    **Theft of the Vehicle**
14. In the event of theft of the vehicle, the Renter shall bear a deductible equal to **10% of the value of the vehicle at the time of theft**. This deductible shall apply instead of the deductible under point 12 of this Article and shall not be cumulative with it.
    
    The Renter shall immediately report the theft to the Lessor and the police, hand over all keys and vehicle documents and provide the cooperation necessary for settlement of the insurance claim.
    
    If insurance compensation is reduced or refused, or additional damage arises, **as a result of the Renter’s conduct or breach of obligations**, the Renter shall compensate the Lessor in full for the resulting damage.
    
    The Renter shall not be liable for damage or delays in the settlement of an insurance claim caused by the insurer, the police or another third party, provided that the Renter did not cause such damage or delay through their conduct or breach of obligations.
    
    **Alcohol, Illegal Conduct and Use of the Vehicle Abroad**
15. The vehicle may not be driven under the influence of alcohol, narcotic drugs, psychotropic substances or any other substances impairing the ability to drive, nor may it be used for criminal or other unlawful activities.
    
    If the vehicle is seized or detained by the police or another competent authority as a result of the conduct of the Renter or a person whom the Renter allowed to use the vehicle, the Renter shall pay a **contractual penalty of €1,000 and compensation of at least €100 for each commenced day during which the vehicle is detained**, as well as any additional proven damage exceeding that amount.
16. The vehicle may only be used outside the territory of the Slovak Republic in countries authorised by the Lessor or specified in the Rental Agreement. Use of the vehicle outside the European Union always requires the Lessor’s prior express consent.
    
    Unauthorised use of the vehicle in a prohibited country or territory shall result in a **contractual penalty of €1,000**, and the Renter shall also reimburse any resulting damage, transportation or repatriation costs and any other proven costs arising in connection with such use.
    
    **GPS and Telematics System**
17. The vehicle may be equipped with a GPS or telematics system used in particular for vehicle security, fleet management, recording mileage and operating data, and handling damage or insurance claims.
    
    The Renter may not remove, disconnect, switch off or damage the device, interfere with its signal or otherwise interfere with its operation. Intentional interference with the GPS or telematics system shall result in a **contractual penalty of €1,000 plus the cost of repairing or restoring the system**.
    
    Personal data shall be processed in accordance with applicable legislation and the privacy information provided to the Renter.
    
    **Fines, Tolls and Road Charges**
18. The Renter shall be responsible for all parking charges, tolls, motorway vignettes, road charges, access charges, fines, penalties and other financial obligations arising in connection with the use of the vehicle during the rental period, even if they are received by the Lessor after the rental has ended or after the security deposit has been refunded.
    
    If the Lessor receives a payment demand, decision, offence notice, parking penalty, toll payment request or similar claim relating to the period during which the vehicle was used by the Renter, the Lessor shall inform the Renter and provide any available document evidencing the claim.
    
    The Renter shall **pay the relevant amount to the Lessor’s bank account no later than 3 working days after receiving the notification and relevant supporting documents.**
    
    If the amount of a fine increases, or any surcharge, interest or other additional cost arises due to the Renter’s delay in payment, the Renter shall also reimburse such additional cost.
    
    **Documents, Keys and Accessories**
19. The Renter shall protect the vehicle documents, keys, mandatory and additional equipment and accessories against loss, damage or theft.
    
    In the event of loss or damage to a key, vehicle registration certificate or other material accessory, the Renter shall pay a **contractual penalty of €1,000 and the actual costs** of replacement, manufacture, programming, replacement of locks or any necessary intervention in the vehicle’s security system.
    
    **Smoking and Vehicle Cleanliness**
20. Smoking and the use of cigarettes, electronic cigarettes, heated tobacco products, vaping devices and similar products are strictly prohibited in the vehicle.
    
    For each identified breach of this prohibition, the Renter shall pay a **contractual penalty of €500**. If the cost of deep cleaning, odour removal, professional deodorisation or repair of the damaged interior, or any proven loss of profit, exceeds this amount, the Renter shall also pay the difference.
21. The Renter shall return the vehicle in a reasonably clean condition. If the level of dirt exceeds that resulting from normal use and the vehicle requires complete exterior washing and interior cleaning, the Lessor may charge a **cleaning fee of €100**.
    
    If specialised or professional cleaning is required and its proven cost exceeds this amount, the Renter shall also pay the difference.
    
    **Vehicle Damage and Loss of Profit**
22. For any new damage to the vehicle for which the Renter is responsible, the Renter shall pay the resulting damage or the applicable deductible in accordance with the Rental Agreement, these GTC and the insurance coverage applicable to the specific vehicle.
    
    If the Renter **intentionally conceals or fails to report the damage, or fails to provide the necessary cooperation**, thereby hindering or preventing proper investigation or settlement of the insurance claim, the Renter shall pay a **contractual penalty of €500**.
    
    If this results in a reduction or refusal of insurance compensation or causes additional damage, the Renter shall also compensate such resulting damage.
    
    The Renter shall not be liable for normal wear and tear corresponding to the age, mileage and proper use of the vehicle.
23. If, as a result of damage, a breach of the Renter’s obligations, detention of the vehicle or another circumstance for which the Renter is responsible, the vehicle cannot be rented to other customers, the Renter shall compensate the Lessor for **proven loss of profit for the period during which the vehicle was objectively unavailable for rental.**

**Article 5: Rental Fee, Payment Terms, Mileage Limit and Extension of the Rental**

1. The amount of the rental fee shall be agreed between the parties based on the vehicle, the rental period and the applicable quotation or price list of the Lessor.
2. The daily rental rate shall be charged for each commenced 24-hour rental period.
3. If the rental is terminated early by mutual agreement, the price shall be determined according to the actual rental period and the applicable daily rate.
4. Fuel, washing and cleaning of the vehicle shall be paid by the Renter unless otherwise agreed.
5. The Renter shall pay a security deposit upon collection of the vehicle in an amount determined by the Lessor according to the category of the rented vehicle. The Lessor is entitled to deduct from the security deposit any legitimate claims, including in particular unpaid rental fees, excess mileage charges, missing fuel, cleaning costs, damage to the vehicle or its accessories, and any insurance excess payable in connection with an insured event. If no damage, outstanding payments or other circumstances justifying a deduction from or retention of the security deposit are identified during the vehicle inspection, the unused portion of the security deposit shall be refunded to the Renter no later than **14 calendar days from the date the vehicle is duly returned**. This period may be reasonably extended if, due to identified or suspected damage, a professional inspection, expert assessment, diagnostics, a statement from a repair service or insurance company, or a repair cost estimate is required. In such a case, the Lessor is entitled to retain an appropriate portion of the security deposit until its claims have been finally determined. If the Lessor’s legitimate claims exceed the amount of the security deposit, the Renter shall pay the difference within the period specified by the Lessor.
    
    **Late Payment**
6. In the event of late payment of the rental fee or any other due financial obligation, the Renter shall pay a **contractual penalty of 0.05% of the outstanding amount for each commenced day of delay.**
    
    If the Renter fails to pay the outstanding amount even after being requested to do so by the Lessor within an additional period of **3 working days**, the Renter shall pay a **one-off contractual penalty of €300**. This penalty shall only be imposed once in respect of the same payment delay.
    
    If the additional period expires without payment, the Renter’s delay shall be considered a serious breach of the rental conditions, and the Lessor may terminate the rental early and demand the immediate return of the vehicle.
    
    If the Renter fails to return the vehicle properly and within the specified period despite the Lessor’s request, the Renter shall pay **100% of the applicable daily rental rate for each commenced day of continued use**. This shall not affect the Lessor’s right to claim compensation for additional proven damage or loss of profit.
    
    **Mileage Limit**
7. The specific mileage limit and the rate charged for excess mileage shall be stated in the Rental Agreement, order, quotation or applicable price list.
8. Kilometres exceeding the agreed mileage limit shall be charged at the applicable rate.
9. During the rental period, the Lessor may monitor the mileage through data from the vehicle, GPS or telematics system, or by physical inspection.
10. If the value of excess kilometres already incurred reaches or exceeds **50% of the currently available security deposit**, the Lessor may carry out an interim settlement of excess mileage charges.
11. The Renter shall pay the interim settlement within the period specified by the Lessor. The Lessor may also require the security deposit to be replenished to its original amount.
12. After payment of the interim settlement and, where applicable, replenishment of the security deposit, the Renter may continue to use the vehicle until the end of the agreed rental period.
13. Failure to pay the interim settlement or replenish the security deposit within a reasonable additional period shall constitute a serious breach of the rental conditions, and the Lessor may require the immediate return of the vehicle.
14. At the end of the rental, a final settlement shall be carried out based on the actual mileage, with any interim payments being credited.
    
    **Extension of the Rental**
15. The rental may only be extended with the Lessor’s prior approval, and the extension must be agreed before the current rental period expires.
16. Extension is conditional upon advance payment of the entire requested extension period and settlement of all obligations due up to that time. The Lessor may require the security deposit to be replenished.
17. The price for the new days of the extension shall be determined according to the current price list, taking into account the total rental period reached by the extension. Any lower daily rate shall apply only to the newly agreed days.
18. Previously agreed or paid rental periods shall not be recalculated retroactively.
19. The rental may be extended repeatedly with the Lessor’s consent. However, the daily rate may not be lower than the lowest daily rate applicable to short-term rentals under the current price list.
20. Reaching a total rental duration corresponding to a monthly or long-term rental shall not automatically entitle the Renter to a monthly or long-term rental rate.
21. Switching to a monthly or long-term rental requires termination and financial settlement of the original rental and the conclusion of a new Rental Agreement.
22. The Lessor is not obliged to approve an extension and may refuse it, in particular due to another reservation, servicing, maintenance, vehicle inspection, outstanding obligations or another operational reason.
23. Continued use of the vehicle after the agreed rental period without an approved extension shall not constitute an extension of the rental, and the Renter shall be considered late in returning the vehicle.

**Article 6: Termination of Rental, Return and Inspection of the Vehicle**

1. A fixed-term rental shall end upon expiry of the agreed rental period or an approved extension, or in another manner provided for in the Rental Agreement or these GTC.
2. The Renter shall return the vehicle on the agreed date, at the agreed time and at the agreed location.
3. The vehicle must be returned with all documents, keys, equipment and accessories.
4. The vehicle must be returned in a condition corresponding to its condition at the time of collection, taking into account reasonable normal wear and tear.
    
    **Vehicle Inspection**
5. Upon return, the Lessor may inspect, in particular, the exterior, interior, tyres, rims, windows, lights, documents, keys, equipment and accessories, fuel level or state of charge, mileage and basic functionality of the vehicle.
6. The condition of the vehicle may be documented by photographs, video recordings, a handover report, vehicle data or telematics data.
7. Acceptance of the vehicle or signing of a handover report without recording any damage shall not constitute confirmation that there is no damage or defect that could not objectively have been detected during a normal inspection.
    
    **Contactless Return**
8. In the case of a pre-agreed contactless return, the vehicle shall be parked at the agreed location and the keys handed over in the specified manner. Such return shall not constitute confirmation by the Lessor of the technical or visual condition of the vehicle.
9. For the purpose of determining the return time, the rental shall be deemed to have ended when the vehicle has demonstrably been parked at the agreed location and the keys have been handed over in the agreed manner.
10. The Lessor may require photographs of the vehicle, mileage, fuel level or state of charge and the location where the vehicle was parked.
11. Leaving the vehicle at another location or handing over the keys in another manner without the Lessor’s consent shall not constitute proper return of the vehicle.
    
    **Subsequent Inspection**
12. If the condition of the vehicle cannot objectively be properly inspected at the time of return, particularly due to dirt, a wet body surface, adverse weather conditions, insufficient lighting or contactless return, the Lessor may conduct a subsequent inspection.
13. A subsequent inspection may be carried out after washing or cleaning the vehicle, under suitable lighting conditions or following diagnostics or professional inspection.
14. The Lessor shall conduct the subsequent inspection without undue delay, generally no later than **3 working days** after return. If diagnostics, a service inspection or professional assessment is required, this period may be reasonably extended.
15. A subsequently discovered claim may only be asserted against the Renter if it can be demonstrated that the damage or deficiency arose during the rental period or in connection with the Renter’s use of the vehicle.
16. The Lessor shall appropriately document any subsequently discovered damage and inform the Renter without undue delay.
    
    **Excessive Dirt**
17. The vehicle must be returned in a condition that allows it to be properly inspected.
18. If the level of dirt exceeds normal use, the cleaning fee under Article 4 shall apply.
19. Excessive dirt includes, in particular, significant contamination by mud, sand, animal hair, spilled liquids, vomit, food, grease, adhesive, substantial stains or similar contamination.
20. If professional or specialised cleaning is required, the Renter shall reimburse the proven costs exceeding the basic cleaning fee.
    
    **Final Settlement**
21. When assessing damage, the documented condition of the vehicle at collection and return, the nature of the damage and other available evidence shall be taken into account.
22. The Renter shall not be liable for damage already documented at the time of collection or for normal wear and tear.
23. The Renter shall be liable for loss of or damage to documents, keys, equipment and accessories in accordance with these GTC.
24. The final settlement may include, in particular, unpaid rental fees, excess mileage charges, missing fuel, cleaning charges, vehicle damage, missing or damaged accessories and other legitimate claims of the Lessor.
25. If the final amount of a claim cannot be determined when the vehicle is returned, the Lessor may temporarily retain from the security deposit **a reasonable amount corresponding to the estimated value of the claim**. Once the claim has been determined, the unused portion of the security deposit shall be returned to the Renter without undue delay, generally **no later than 5 working days after completion of the final settlement**.
26. If legitimate claims exceed the amount of the security deposit, the Renter shall pay the difference within the period specified in the settlement or in the Lessor’s request for payment.
    
    **Late Return of the Vehicle**
27. If the Renter fails to return the vehicle at the agreed time and does not have an approved extension, the Renter shall be considered late in returning the vehicle.
28. For each commenced day of unauthorised continued use, the Renter shall pay **100% of the applicable daily rental rate**.
29. This shall not affect the Lessor’s right to demand the immediate return of the vehicle or to claim compensation for additional proven damage or loss of profit, particularly where the vehicle could not be provided to another customer.

**Article 7: Final Provisions**

1. These GTC shall enter into force on the date specified by the Lessor upon their publication or in the Rental Agreement.
2. These GTC form an integral part of every Rental Agreement entered into between the Lessor and the Renter. By entering into the Rental Agreement, the Renter confirms that they had the opportunity to familiarise themselves with these GTC before entering into the Agreement.
3. If any provision of these GTC is invalid or ineffective, this shall not affect the validity or effectiveness of the remaining provisions unless the nature of the affected provision requires otherwise.
4. Legal relationships not regulated by the Rental Agreement or these GTC shall be governed by the applicable laws of the Slovak Republic. In consumer relationships, all rights granted to the Renter under mandatory consumer protection legislation shall remain unaffected.

***The rental relationship shall be governed by the Rental Agreement and these General Terms and Conditions.***

***This English version is a translation of the Slovak General Terms and Conditions. In the event of any discrepancy or difference in interpretation, the Slovak-language version shall prevail.***